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  • How do I place an order on your website?
    To place an order on our website, simply browse our products and add the items you want to your shopping cart. Once you've finished shopping, proceed to checkout and enter your shipping and payment information. After you've reviewed your order, click "Place Order" to complete the transaction.
  • What payment methods do you accept?
    We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our payment gateway to ensure the safety of your personal information.
  • What is your processing time for orders?
    Our standard processing time for orders is 3-5 business days. Please note that processing time may vary during heavy order periods or holidays. If you need your order by a specific date, please contact us before placing your order to confirm if we can accommodate your request. We'll do our best to process your order as quickly as possible while maintaining our high standards of quality and customer service.
  • Can I cancel or modify my order after I've placed it?
    If you need to cancel or modify your order after you've placed it, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that orders may be processed quickly and we may not be able to make changes once they've been submitted.
  • Can I request a custom order or personalized product?
    We do not offer custom orders or personalized products at this time. However, we do offer a wide selection of products in various sizes and designs to fit your needs. If you have any questions or need assistance selecting the right product for you, please don't hesitate to contact us.
  • Is it safe to enter my credit card information on your website?
    Yes, it is safe to enter your credit card information on our website. We use SSL encryption to protect your personal and payment information, and we do not store your credit card information on our servers.
  • How do I use a promo code or gift card on your website?
    To use a promo code or gift card on our website, simply enter the code at checkout and click "Apply". The discount will be applied to your order total. Please note that promo codes and gift cards cannot be combined with other offers or discounts.
  • What should I do if my package is lost or damaged during shipping?
    If your package is lost or damaged during shipping, please contact us as soon as possible so we can assist you. We'll work with the shipping carrier to resolve the issue and ensure you receive your order in a timely manner.
  • Can I request expedited shipping or rush processing for my order?
    Yes, we offer expedited shipping and rush processing for an additional fee. Please contact us for more information on pricing and availability. Please note that expedited shipping and rush processing may not be available for all products or locations.
  • Can I track my package once it has shipped?
    Yes, once your order has shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status and track your package.
  • How much does shipping cost?
    Shipping costs vary depending on the shipping method you choose and your location. We offer several shipping options at checkout, including standard, expedited, and international shipping. Shipping costs are calculated based on the weight and size of your order and your location.
  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location and customs clearance.
  • What is the estimated delivery time for my order?
    The estimated delivery time for your order depends on the shipping method you choose and your location. Standard shipping typically takes 3-5 business days, while expedited shipping can arrive in as little as 1-2 business days. International shipping can take 1-4 weeks depending on your location and customs clearance.
  • What sizes are your products available in?
    Our products are available in a range of sizes, including pocket, personal, A5, and half-letter discbound sizes. The specific size options vary depending on the product, so please check the product description for size information. Louis Vuitton (PM=pocket, MM=personal, GM=A5) Filofax (Personal, A5) Kate Spade (PM=personal, Large=A5) - Pocket: 3.5 x 4.75 inches (8.1 x 12 cm) - Personal: 3.7 x6.7 inches (9.5 x 17.1 cm) - A5: 5.83 x 8.27 inches (14.8 x 21 cm) - Half letter: 8.5 x 5.5 inches (13.9 x 21.5 cm)
  • Do your planner inserts fit all planner brands?
    Our planner inserts are designed to fit a wide range of planner brands, including Louis Vuitton, Filofax, and Kate Spade, in sizes from pocket to half letter disc bound. However, we recommend checking the product description or contacting us before purchasing to confirm compatibility with your specific planner. Some popular sizes are: Louis Vuitton (PM=pocket, MM=personal, GM=A5) Filofax (Personal, A5) Kate Spade (PM=personal, Large=A5) - Pocket: 3.5 x 4.75 inches (8.1 x 12 cm) - Personal: 3.7 x6.7 inches (9.5 x 17.1 cm) - A5: 5.83 x 8.27 inches (14.8 x 21 cm) - Half letter: 8.5 x 5.5 inches (13.9 x 21.5 cm)
  • Do you offer any customization options for your products?
    We do not offer customization options for our products at this time. However, we are always looking for ways to improve and expand our product line, so please let us know if there is a specific customization option you would like to see in the future.
  • What types of paper do you use for your products?
    We use high-quality, durable paper for all of our products. The specific type of paper varies depending on the product, but we always choose paper that is thick enough to prevent bleed-through and withstand daily use.
  • Do your planner inserts work with disc-bound planners?
    Yes, we offer planner inserts in the half-letter size that are hole-punched for 8 discs, which is compatible with disc-bound planners.
  • Are your planner inserts compatible with ring-bound planners?
    Yes, our planner inserts are compatible with ring-bound planners that have six holes, including Filofax, Louis Vuitton, and Kate Spade. Some popular sizes are: Louis Vuitton (PM=pocket, MM=personal, GM=A5) Filofax (Personal, A5) Kate Spade (PM=personal, Large=A5) - Pocket: 3.5 x 4.75 inches (8.1 x 12 cm) - Personal: 3.7 x6.7 inches (9.5 x 17.1 cm) - A5: 5.83 x 8.27 inches (14.8 x 21 cm) - Half letter: 8.5 x 5.5 inches (13.9 x 21.5 cm)
  • What is the paper weight and quality of your planner inserts, and will they work with different types of pens?
    Most of our paper products are made with 32lb paper, which is a high-quality, durable paper that works well with most types of pens, including ballpoint, gel, and fountain pens. However, we recommend testing your pens on a small piece of paper before using them on our products to ensure compatibility.
  • Will your planner inserts fit in a traveler's notebook?
    We don't currently offer planner inserts that are specifically designed for traveler's notebooks. However, our A5 inserts can be trimmed down to fit into a standard size traveler's notebook.
  • Can I use your products in a bullet journal?
    Yes, our planner inserts can be used in a bullet journal, as they are designed to help you organize your daily tasks and appointments. Our notepads and deskpads can also be used for bullet journaling or as a supplement to your bullet journal.
  • Will your products fit in a specific size of binder or notebook?
    Our planner inserts are available in A5, personal, and pocket sizes, and are hole-punched for six-ring binders. Our half-letter size inserts are hole-punched for 8-disc binders. Our notepads and deskpads are designed to fit into any standard A5, personal, or pocket-sized binder or planner. Some popular sizes are: Louis Vuitton (PM=pocket, MM=personal, GM=A5) Filofax (Personal, A5) Kate Spade (PM=personal, Large=A5) - Pocket: 3.5 x 4.75 inches (8.1 x 12 cm) - Personal: 3.7 x6.7 inches (9.5 x 17.1 cm) - A5: 5.83 x 8.27 inches (14.8 x 21 cm) - Half letter: 8.5 x 5.5 inches (13.9 x 21.5 cm)
  • Are your notepads and deskpads compatible with any specific notebook brand?
    Our notepads and deskpads are not designed to be used with a specific notebook brand. However, they are compatible with any standard A5, personal, or pocket-sized binder or planner.
  • How do I initiate a return or exchange?
    We want to make the return process as easy as possible for you. To initiate a return or exchange, simply send us an email with your order number and the reason for the return/exchange. We'll get back to you within 1-2 business days with further instructions.
  • What if I receive a damaged or defective product?
    We're sorry to hear that you received a damaged or defective product. Please contact us as soon as possible and provide us with photos of the damage or defect. We'll either issue a refund or send a replacement item at no additional cost to you.
  • Can I return or exchange a customized or personalized product?
    Unfortunately, we don't accept returns or exchanges for customized or personalized products. We apologize for any inconvenience this may cause.
  • Is there a time limit for returns or exchanges?
    Yes, we accept returns or exchanges within 30 days of delivery. Please note that the item must be unused and in its original packaging to be eligible for a return or exchange.
  • How long does it take to process a return or exchange?
    Once we receive the returned item, we'll process your refund or exchange within 1-2 business days. Please note that it may take an additional 3-5 business days for the refund to appear on your account, depending on your bank's processing time.
  • Who is responsible for return shipping costs?
    Customers are responsible for the return shipping costs unless the item received is damaged or defective.
  • What is your return policy?
    We understand that sometimes things don't work out as expected, so we want to make sure you're completely satisfied with your purchase. That's why we offer a hassle-free return policy. If you're not happy with your order for any reason, you can return it within 30 days of delivery for a refund or exchange.
  • How do I unsubscribe from your newsletter?
    We're sorry to see you go! You can unsubscribe from our newsletter at any time by clicking on the 'Unsubscribe' link at the bottom of any email newsletter you receive from us.
  • Can I delete my account if I no longer want to use it?
    Yes, you can delete your account at any time by contacting our customer service team. However, please note that this will permanently delete all of your account information and order history.
  • What are the benefits of creating an account on your website?
    Creating an account on our website allows you to save your shipping and billing information, track your orders, and receive exclusive promotional offers and discounts.
  • How do I create an account on your website?
    Creating an account is easy! Simply click on the 'Account' link in the top right corner of our website and follow the prompts to set up your account.
  • Can I update my account information, such as my shipping address or email address?
    Yes, you can update your account information at any time by logging into your account and editing your details.
  • Can I change my newsletter subscription preferences, such as frequency or content?
    Yes, you can manage your newsletter subscription preferences by logging into your account and navigating to the 'Newsletter Preferences' section.
  • Will I receive promotional offers or discounts by signing up for your newsletter?
    Absolutely! When you sign up for our newsletter, you'll receive a 10% off coupon to use on your next purchase. You'll also receive exclusive access to promotions, discounts, and new product launches.
  • What if I forgot my account password? How can I reset it?
    If you forgot your account password, simply click on the 'Forgot Your Password?' link on the login page and follow the prompts to reset your password.
  • What is your policy for wholesale orders?
    We do not currently have a wholesale program in place, but we offer bulk discounts on orders of 10 or more of the same product. Please contact us at info@mintedsugar.com for more information.
  • How much of a discount do you offer for bulk orders?
    Please contact us at info@mintedsugar.com for more information.
  • How long does it take to process a bulk order?
    Bulk orders may take longer to process than regular orders, and the processing time may vary depending on the quantity ordered. Please contact us at info@mintedsugar.com for more information on estimated processing times.
  • Do you offer personalization services, such as adding my name or initials to a product?
    We don't currently offer personalization services, but we're always looking for ways to improve our products and services. We appreciate your feedback and suggestions on what you'd like to see from us in the future.
  • Can I request a specific color or pattern for my planner inserts or notepaper?
    While we have a diverse selection of designs and patterns available, we don't currently offer customization of colors or patterns. However, we're always open to hearing your ideas and suggestions for future product designs.
  • Can I choose a different paper type or weight for my planner inserts?
    Our planner inserts are currently only available in the 32lb paper weight we offer. We've found that this weight strikes the perfect balance between durability and flexibility, making it an ideal choice for bullet journaling and note-taking.
  • Can I request a custom design or layout for my planner inserts?
    At the moment, we don't offer customization or personalization services. But we do have a wide range of pre-designed planner inserts that you can choose from, each with its unique layout and aesthetic.
  • Do you offer custom sizes for your planner inserts or other products?
    We currently offer A5, personal, and pocket sizes for our planner inserts, as well as half-letter size for our disc-bound inserts. While we don't offer custom sizes at this time, we're always open to feedback and suggestions on how we can improve our product offerings to better meet your needs.

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