TO OUR CUSTOMERS!!
Our #1 commitment at Minted Sugar is to help enhance your planning experience by helping you keep your planner
simplistic, organized and purposeful
while still adding a little color and fun to it
What am I doing on Saturday night? Let me chek my planner!!
Processing and Shipping
*Due to the handmade nature of our product, orders ship out in approximately 3-5 BUSINESS DAYS after purchase. This does not include weekends or holidays.
Free shipping on all domestic orders
All orders ship via USPS First Class Mail and DO NOT include tracking. You may purchase tracking and insurance when checking out for a flat rate of $5.00
If you purchase tracking and insurance ($5) you will receive a shipping confirmation email with tracking information/number once your order ships. Tracking numbers may take up to 48 hours to update. This may take more if it's a weekend or a holiday.
Domestic orders can take anywhere from 3-5 business days to arrive after it is shipped. This does not include weekends or holidays. In some instances it could take longer. In the event that this takes longer please contact USPS directly with your tracking number
INTERNATIONAL SHIPPING (INCLUDES CANADA)
$17.49 Everywhere else
All orders ship via USPS First Class and include tracking. Once items have been shipped you will receive a shipping confirmation email with tracking information/number. Tracking numbers may take anywhere from 24-48 hours to update. This may take more if it's a weekend or a holiday.
International orders can take up to one month to arrive after they have been shipped. In some rare instances it could take longer.
*International Customs may be assessed and incur a charge (we are not responsible for this charge and have no way of knowing if your package will incur an International Customs charge)
"Goods may be subject to customs charges and fees, dependent on the contents and value, which the recipient will be required to pay prior to the parcel being released. The customs authorities in the country of destination determine whether charges are due on imported goods and the thresholds applicable will vary in each country. "
Free Domestic shipping-No Tracking
$5.00 if you'd like tracking and insurance-US/Domestic
$12.49 flat rate Canada
$17.49 flat rate International (Outside of the US and Canada)
All international packages include tracking
I purchased tracking and insurance, how do I track my order?
Your tracking number will be included in your shipment confirmation email. It may take up to 48 hours for tracking numbers to update. It can take longer if it is a weekend or a holiday. Please keep in mind that if tracking updates are "stuck" there is nothing we can do, you would have to contact your local post office for any questions.
What if I never received my order?
If you purchased insurance and it has been over two weeks for domestic orders please contact us. We will either re send the items or issue a refund (not including shipping).
If you did not purchase insurance, please contact us and we will work with you to find a resolution.
What is your processing time?
Due to the handmade nature of our product
we have a 3-5 business days processing time.
How long does shipping take?
Shipping time can vary from 3-5 days USA domestic to 30+ days international (in rare instances it may take longer) from the day it ships (this does not include turnaround time) Once it leaves our hands we have no control of how long it takes. If you feel it is taking too long please contact your local post office.
What is your return policy?
If you are not satisfied with the quality or it just didn't meet your expectations, please feel free to send it back within 7 days of receipt, along with an email explaining your dissatisfaction and we will promptly issue a refund or a replacement, your choice! Please note that customized orders, personalized items, shipping fees and return shipping fees are non-refundable.
How do I return an item?
You may simply reseal the packaging and send it back to:
5089 Solola Ave.
San Diego, CA 92113.
As a reminder, customized orders, personalized items, shipping fees and return shipping fees are non-refundable.
Can I cancel my order?
If your order has not yet been shipped you may cancel your order within 48 hours after the order is placed. Please refer to our return policy if you order has been shipped or the 48 hours have passed.
Do you provide International delivery?
Yes! We do provide international delivery. Please keep in mind international delivery usually takes longer than domestic shipping. Although not very common, It can take more than 30 days after your order has shipped to receive your items, It all depends on your local mail and customs.